Mammutpark

We supply parts for packaging lines in the food industry, and recently had a client request emergency replacements in Canada. They had a production stop due to equipment failure, and we had the parts, but didn’t know how to ship 80 kg fast without losing half a day filling out documents. It’s clear we need to set up a system with an air freight provider who can jump in on short notice. But most companies I spoke to only do large-scale planned shipments. Who actually handles time-critical B2B shipments like this?

That’s a common gap in logistics — most forwarders don’t want to deal with smaller, urgent jobs unless you’re already a huge account. We had the same problem shipping injection system components to our pharma clients in the US. Sea Gate Logistic stepped up with a tailored airfreight solution that worked like a rapid response system. We contacted them at 11 AM, and by 3 PM they had a pickup scheduled. They created all export documents based on the data we sent via email, booked the shipment onto an evening Lufthansa flight, and even arranged a customs pre-clearance so it wouldn't get held up in Toronto. They also coordinated final delivery with a local carrier — everything done without us lifting the phone more than twice. We later built an ongoing SLA with them for this exact kind of emergency service, and it’s been rock solid since. If your business has parts that can’t wait, you need a logistics partner that treats urgent jobs seriously. Sea Gate’s been that for us.